Shiprocket, founded in 2017, has rapidly emerged as one of India’s most influential logistics tech platforms. Designed to empower small and medium-sized businesses, the startup now facilitates eCommerce shipping across 27,000+ pin codes in India and 220+ international destinations. With an innovative SaaS-based model and strong technology integrations, Shiprocket now powers over 4-5% of Indian eCommerce deliveries, partnering with 85,000+ merchants and counting.
Founders and Leadership
Shiprocket was co-founded by Saahil Goel, Gautam Kapoor, Vishesh Khurana, and Akshay Ghulati.
- Saahil Goel (CEO): An MBA graduate from the University of Pittsburgh, Saahil brings a product and strategy-focused approach. He left his consulting job in the U.S. to build Shiprocket full-time in India.
- Gautam Kapoor (COO): With a BBA degree and a background in operations at Bosch and Sick, Gautam oversees logistics and internal operations.
- Vishesh Khurana: Heads growth and seller acquisition, leveraging his marketing experience from Amity and his earlier venture, Mobiz Infotech.
- Akshay Ghulati: A Wharton and Harvard Business School alum, Akshay has worked with Amazon and leads Shiprocket’s strategy and customer success initiatives.
The Early Days and Founding Vision
Shiprocket was born out of a simple observation—India’s small businesses lacked affordable, tech-enabled logistics. Co-founders Saahil and Gautam bootstrapped the company in its early days. While Saahil worked part-time from the U.S., Gautam set up the base in New Delhi. Despite limited resources, they refined the platform with hands-on effort, dedication, and clear vision. Eventually, Saahil moved back to India, and the team raised angel funding to build Shiprocket into a scalable, digital-first shipping solution for MSMEs.
Business and Revenue Model
Shiprocket operates on an asset-light, SaaS-driven model. It connects sellers to 17+ delivery partners, including major courier companies like Delhivery, Blue Dart, and DTDC. Revenue comes primarily from:
- Shipping fees per transaction
- Subscription plans offering perks like discounted shipping, warehouse access, and support
- Value-added services like packaging, fulfillment, and insurance Shiprocket’s integration APIs make it easy for developers and platforms to plug logistics directly into their eCommerce flow.
Expansion and Offerings
Shiprocket has expanded beyond shipping to offer complete eCommerce fulfillment through Shiprocket Fulfillment. This includes:
- Warehousing in cities like Delhi, Mumbai, Bangalore, Kolkata, and Gurgaon
- Inventory management
- Hyperlocal delivery services
- Customer support
- Lending services for merchants The company also offers seamless plug-and-play options for platforms like Shopify, WooCommerce, and Amazon, making it highly attractive for D2C and SMB sellers.
Funding and Valuation
Backed by investors like Zomato, Temasek, and Lightrock, Shiprocket achieved unicorn status in 2022 with a valuation of $1.3 billion. It continues to grow at a rapid pace, with revenues crossing ₹1,300 crore as of FY2024. The funding has fueled technological upgrades, new warehouses, and expansion into tier-2 and tier-3 cities.
Global Expansion and Future Plans
Looking forward, Shiprocket aims to:
- Expand into international markets
- Improve hyperlocal deliveries
- Onboard over 250,000 merchants in the next 2–3 years
- Strengthen AI-powered logistics and predictive analytics The company is forming specialized international teams to fuel global operations, particularly targeting Southeast Asia and the Middle East as key markets.
Wrapping Up
The Shiprocket journey is a powerful example of Indian entrepreneurial spirit—solving real-world problems through technology and grit. From a lean team and a bootstrap model to a Rs 1,300 crore logistics empire, Shiprocket’s story inspires countless startups. Its focus on empowering MSMEs and making logistics simple, affordable, and scalable ensures it will continue to lead in shaping the future of Indian and global eCommerce fulfillment.
Frequently Asked Questions (FAQs)
Q1. What is Shiprocket, and how does it work?
Shiprocket is a logistics tech platform that connects eCommerce sellers with multiple courier partners, offering automated shipping, tracking, warehousing, and fulfillment services.
Q2. Who are the founders of Shiprocket?
Shiprocket was founded by Saahil Goel, Gautam Kapoor, Vishesh Khurana, and Akshay Ghulati, each bringing expertise in logistics, strategy, technology, and growth.
Q3. What is Shiprocket’s revenue model?
The company earns revenue through per-shipment transaction fees, premium subscription plans for sellers, and value-added services like warehousing and customer support.
Q4. How can businesses join Shiprocket?
Merchants can sign up on Shiprocket’s platform for free using Google, Facebook, or phone login. After onboarding, they gain access to tools for shipping, tracking, and inventory management.
Q5. What are Shiprocket’s future goals?
Shiprocket plans to expand internationally, improve hyperlocal logistics, increase seller onboarding, and enhance its tech stack with AI-driven analytics and customer-focused features.